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FAQ

What is Quentin’s Closet? Who are we?

Quentin’s Closet is your new home for all things suit accessories. We are three stylish guys spreading the love from the Brooklyn stoops to the rest of the country. Quentin’s Closet features something for everyone. Let us help you look your best.

Does Quentin’s Closet Ever Offer Promotional Discounts?

Yes, we do offer promotional discounts throughout the year. All existing customers will receive promotional emails prior to the sale. To be part of the action, buy something!

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Are My Email and Credit Card Kept Secure and Confidential?

Yes, your email and credit card information is kept very secure and confidential. Quentin’s Closet does not sell customer names or addresses to any third parties. However, we will send emails to notify you when your order has been confirmed, new designs are in stock, or if we’re running a promotion.

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How long after placing an order will my order ship?

Orders generally ship in 3-5 business days. Shipping times vary depending on the shipment method chosen. For shipping costs and to find out how long it will take for your order to arrive, please visit our Shipping Information page here.

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What Is Quentin’s Closet’s Return/Exchange Policy?

Please visit our Return/Exchange Policy page here.

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How Will I Know If My Order Is Being Processed?

Once your order has been placed and the credit card transaction completes, you should receive an email confirmation with your order details. If you did not receive this email, check your spam folder. Once your items on their way to you, you will receive a follow up email with your tracking number. Let the countdown begin!

Can I Change Or Cancel My Order After It Has Been Placed?

Once your order has been confirmed, we cannot cancel or change an order. If you have an issue, contact us at info@quentinscloset.com.

My Order Was Declined, However, My Statement Is Showing A Charge. Why Is That?

No worries, this means your order is simply in a ‘pending’ state. Some banks do this. You were not charged, but your order will also not go through our system until all the credit card billing information is corrected. For any additional questions, contact your credit card company.

What Currency Are Your Prices Listed In?

All prices are listed in U.S. dollars (USD).

How Do I Contact Quentin’s Closet?

For any questions, comments, concerns, or hellos, you can contact us at info@quentinscloset.com.

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